Seasonal Customer Service Representative - The Village at Corte Madera

Nordstrom•Corte Madera, CA

3d•$21 - $22

About The Position

The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, accurately processing transactions, and helping train new employees on the register. The role involves owning customer interactions, building trust with customers and teammates, protecting customer information, and promoting Nordstrom programs and services. Hours vary based on business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.
Ability to meet the physical requirements of the role, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, and reaching, frequent hand use, and lifting items up to 25 pounds occasionally.

Responsibilities

Provide friendly service by understanding customer needs and managing interactions from start to finish.
Resolve returns, exchanges, customer concerns, and order or pickup inquiries.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect customer information through education, compliance, and resolution of issues.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
Train and deliver POS/register training to support onboarding of new hires.