Seasonal Customer Service Representative - The Village at Corte Madera
About The Position
The Seasonal Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, supporting order pickup, processing transactions accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns empathetically, maintaining inventory accuracy through POS and store systems, building strong relationships with teammates, protecting customer information, and promoting Nordstrom programs, tools, software, and services. Hours vary based on business needs, including evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
- Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
Responsibilities
- Understand customer needs and provide friendly service, owning interactions from start to finish.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register instruction to support onboarding of new hires.
Benefits
- Medical and vision insurance
- Dental insurance
- Retirement benefits
- Paid time away
- Life insurance
- Disability insurance
- Merchandise discount
- Employee Assistance Program resources
- Potential eligibility for performance-based incentives or bonuses
- PTO accruals
- Holidays
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
