Seasonal Client Services Concierge, Bergdorf Goodman
About The Position
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group's portfolio of top luxury retail brands and real estate assets.
Requirements
- Ability to efficiently operate Point-of-Sale (POS) systems and accurately process client transactions.
- Excellent verbal and written communication skills paired with strong problem-solving abilities and a customer-first mindset.
- Strong multitasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
- High level of patience, empathy, and active listening when serving clients.
- A positive attitude, strong work ethic, and the ability to handle stressful situations or changing business needs gracefully.
- Commitment to staying informed about product features, company promotions, and luxury industry trends.
- Active participation in required training sessions and product knowledge seminars.
- Willingness to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
Responsibilities
- Work with the Client Engagement team as a primary point of contact for customers requesting service through our Customer Care platform.
- Handle inquiries, lookbook creation, email copywriting, resolving issues, processing transactions, and providing information about our products and services.
- Respond to client inquiries via phone or email.
- Exceed customer expectations by providing assistance with a positive attitude and attention to detail.
- Recommend merchandise based on product knowledge and customer preferences.
- Ensure they are knowledgeable and self-learning of vendors and product categories.
- Demonstrate timely follow-up and follow-through on customer requests and commitments.
- Actively create a welcoming environment through teamwork and collaboration.
- Effectively utilize mobile devices to communicate with customers and expand business.
- Effectively utilize available clientele tools and resources to increase personal business.
- Frequently advise customers of the benefits of the BG Loyalty program.
- Work to develop long term customer relationships.
- Ensure audit compliance and accurate record keeping.
- Create personalized gift lookbooks and polished email copy that makes gifting seamless for clients.
- Demonstrate flexibility and ability to adapt to the changing needs of the business.
- Keep proprietary info in BG. Utilizing the utmost discretion in all communication.
Benefits
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
