About The Position

In the Nordstrom Beauty Department, this role creates personalized beauty experiences for customers while contributing to a passionate, inclusive team. The employee engages customers to understand their needs and maximize sales across on-trend and luxury beauty brands, building customer relationships both in-store and digitally. The position includes makeup and skincare consultations, sales and service transactions, event support, department upkeep, and ongoing learning about beauty products and trends.

Requirements

  • Passion for customer service and beauty, including trends, makeup application, and skincare.
  • Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
  • Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
  • Strong multitasking, organization, and follow-through skills.
  • Drive to achieve sales goals, with interest in using networking and technology.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.
  • Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

  • Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
  • Collaborate with team members to create a welcoming and inclusive environment for all customers.
  • Set and achieve sales goals for in-store and digital selling, using selling tools including text and social media.
  • Book appointments and drive sales for in-store Beauty events and services.
  • Maintain department organization and cleanliness so it is customer-ready.
  • Keep up with beauty trends, products, and industry knowledge through training provided by Nordstrom and brand partners.
  • Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Benefits

  • Medical, vision, and dental benefits
  • Retirement benefits, including 401(k)
  • Paid time away and PTO accruals
  • Life insurance and disability coverage
  • Merchandise discount
  • Employee Assistance Program (EAP) resources
  • Holidays
  • Position may be eligible for performance-based incentives or bonuses
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