About The Position

As a member of the Nordstrom Beauty Department, you will create personalized beauty experiences for customers and work with a passionate team. The role focuses on engaging customers to understand their needs and maximizing sales of on-trend and luxury beauty brands. Candidates should be passionate about beauty trends, makeup, and skincare, and able to build a customer following in store and digitally. You will provide beauty consultations and applications, support sales and department events, maintain a customer-ready department, and build customer loyalty. The role requires a flexible schedule based on business needs, including evenings and weekends, and involves continuous movement and handling merchandise during shifts.

Requirements

  • Passion for customer service and beauty, including trends, makeup application, and skincare.
  • Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
  • Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
  • Strong multitasking, organization, and follow-through skills.
  • Drive to achieve sales goals, with interest in using networking and technology.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.
  • Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
  • Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
  • Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
  • Collaborate with team members to create a welcoming and inclusive environment for customers.
  • Set and achieve sales goals for in-store and digital selling using selling tools, including text and social media.
  • Book appointments and drive sales for in-store beauty events and services.
  • Keep the department customer-ready through organization and cleanliness.
  • Keep up with beauty trends, products, and industry knowledge through Nordstrom and brand-partner training.
  • Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Benefits

  • Medical, vision, dental, retirement, and paid time away.
  • Life insurance and disability coverage.
  • Merchandise discount and EAP resources.
  • Potential eligibility for performance-based incentives or bonuses.
  • 401(k).
  • PTO accruals and holidays. Eligibility requirements may apply based on location, job level, classification, and length of employment.
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