Seasonal Beauty Advisor - Lancome, Freehold Raceway
About The Position
Macy’s Beauty Advisors, also known as Cosmetic Sales Colleagues, are trusted beauty experts who create personalized, inspiring customer experiences that build confidence and drive sales. They provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and education on products, trends, and innovations. They build and manage loyal client relationships through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Beauty Advisors prepare the sales floor, review sales goals and product information, and keep up with new arrivals, top sellers, trends, and promotions. They welcome customers, build relationships through personal conversations, maintain an organized and shoppable counter and sales floor, refresh signage and pricing, and assist with merchandise moves. They also share loyalty program benefits, support colleagues, and work toward individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. At least one year of customer service or selling experience is required. The role involves frequent standing, movement, reaching, lifting, and use of computers and other technology.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Offer beauty product advice, demonstrations, and tailored consultations, including makeup application and skincare recommendations.
- Educate customers about product benefits and use, new products, launches, and beauty trends.
- Build and manage customer relationships through follow-up, virtual outreach, and personalized service.
- Meet and surpass sales goals by delivering exceptional service and driving customer loyalty.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Use clienteling tools, point-of-sale technology, and digital tools to promote offers and product launches and support transactions.
- Participate in sales events and ongoing training and vendor education.
- Support teammates through honest, caring, and collaborative service.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
