Seasonal Ambassador - NW 23rd Ave

Lush Handmade Cosmetics•Portland, OR

12d

About The Position

Seasonal Ambassadors at Lush bring product and brand knowledge to customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves understanding customers’ needs, offering personalized product recommendations, demonstrating products, and sharing Lush’s values and product knowledge. Seasonal Ambassadors also support store operations, merchandising, inventory, and a respectful, safe workplace.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver a consistently excellent customer experience by listening to customers, asking open-ended questions, identifying needs, demonstrating products, and offering recommendations.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that attract customers and communicate what makes Lush unique.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team growth.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Be punctual and reliable, participate in teamwork, take breaks when needed, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to make real-time adjustments to product displays.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.