Lot Attendant - 69 Nw 23rd St. Miami

Towne Park•Miami, FL

About The Position

The Lot Attendant is responsible for basic cleaning of the lot area, accurately collecting and reconciling revenue and parking reports, and providing attentive, friendly, efficient hospitality to guests throughout their stay. When required, the attendant also upholds the site management team’s parking policies and procedures. The role follows established practices and procedures, with work checked or verified frequently and decisions made within operational instructions and departmental guidelines. The position pays $16.00–$18.00 per hour. The schedule is flexible and requires weekend availability. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 18 years of age and able to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual-transmission vehicle and perform parallel parking.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using numbers and units of American money, weight, volume, and distance; understand 24-hour and military time systems and rates based on elapsed time.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly and use their last name when appropriate.
Maintain composure and accuracy under pressure, use the appropriate salutation and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
Provide information about the surrounding area and attractions; protect guest confidentiality and the security of financial and identifying information.
Stack vehicles when necessary according to Towne Park standards, secure keys for stacked vehicles, retrieve vehicles promptly, and drive slowly and cautiously when delivering vehicles to guests.
Collect parking operations data when applicable and check guest entrances and lot areas each shift, removing trash from common areas.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank standard operating procedures, and operate equipment such as registers, gates, POS systems, and credit card machines.
Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.