Lot Attendant - 69 Nw 23rd St. Miami

Towne Park•Miami, FL

9d•$16 - $18

About The Position

The Lot Attendant provides attentive, friendly, and efficient hospitality to guests throughout their visit. The role is responsible for basic cleaning of the lot, accurately collecting and reconciling revenue and parking reports, and following site management’s parking policies and procedures when required. The position follows established practices and procedures, works under specific directions, and has work checked or verified frequently. The attendant welcomes and assists guests, provides directions and information about nearby attractions, protects guest confidentiality and financial information, and handles guest keys and vehicle records. Duties also include parking and retrieving stacked vehicles, keeping guest entrances and the lot clean, operating parking and payment equipment, processing receipts and reports, and obtaining daily event and rate information. The position is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat or cold. Travel of up to 5% may be required. Compensation is $16.00–$18.00 per hour. The work schedule is flexible, with weekends required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 18 years of age and able to pass a criminal background check and drug screen.
Valid driver's license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual-transmission vehicle and perform parallel parking.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and multiply and divide by 10s and 100s, including calculations involving American money and units of weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet the physical requirements, including extended sitting or standing, movement such as walking or running, and lifting or exerting force as described in the posting.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use their last names when appropriate.
Maintain composure under pressure, use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, answer inquiries, and stand while serving guests.
Provide guests with information about the surrounding area and main attractions as needed.
Protect guest confidentiality in accordance with HIPPA requirements and safeguard customer financial and identifying information.
Stack vehicles when necessary according to Towne Park standards, secure keys for stacked vehicles, retrieve vehicles promptly, and drive slowly and cautiously when delivering vehicles to guests.
Collect parking operations data when applicable and check guest entrances and the lot each shift, removing trash from common areas.
Accurately collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, and follow bank standard operating procedures.
Operate parking and payment equipment, including registers, gates, point-of-sale systems, and credit card machines.
Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventory for billing.