Seasonal Ambassador - Southcenter
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while fostering a fun and inclusive team environment and creating memorable customer experiences. The role involves sharing product expertise, recommending products tailored to customer needs, and helping make a positive impact through Lush’s products and values. Seasonal Ambassadors educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging. They continue developing product knowledge and sales skills, contribute to an inclusive team culture, and maintain store presentation, inventory displays, and operational standards. The position is listed as a contract role, seasonal, with 0–39 hours per week.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
- Deliver a high-quality customer experience by listening attentively, asking open-ended questions, and identifying customer needs.
- Demonstrate product features and benefits and provide personalized product recommendations.
- Educate customers about Lush’s brand values and represent those values in the shop and through community engagement.
- Host store parties and participate in initiatives that support community engagement and store traffic.
- Continuously expand knowledge of Lush products, ingredients, and benefits.
- Use company resources, seek feedback, and develop sales techniques, product knowledge, and other skills.
- Encourage open communication and listening around diversity, equity, inclusion, and belonging; support teamwork and recognize employees’ contributions.
- Be punctual, reliable, participate in teamwork, take breaks when needed, and stay informed about company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Adjust product displays in real time according to sales and visual merchandising guidelines.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
