Seasonal Ambassador - Southcenter

Lush Handmade Cosmetics•Tukwila, WA

About The Position

Seasonal Ambassadors at Lush are product and brand knowledge experts who provide customer consultations and product demonstrations. They build strong team relationships and contribute to sales and shop operations. On the shop floor, they work to exceed daily sales goals while supporting a fun and inclusive team environment and creating memorable customer experiences. The role includes sharing product recommendations and expertise, educating customers about Lush’s brand values, and helping make a positive impact through the company’s products and practices.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver an excellent customer experience by listening to customers, identifying their needs, asking open-ended questions, demonstrating products, and making personalized recommendations.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives to attract customers and promote the brand.
Continually build product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and actively listen to team members on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, present, participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.