Seasonal Ambassador - Southlake Town Square

Lush Handmade Cosmetics•Southlake, TX

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role focuses on personalized recommendations, sharing product knowledge, and making a positive impact through Lush’s products and values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, and demonstrating product benefits and features.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives to attract customers and promote the brand.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, and make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and listen to team members’ perspectives related to diversity, equity, inclusion, and belonging; promote teamwork and recognize individual contributions.
Be punctual, reliable, present, and engaged in teamwork; take breaks when needed and stay up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in real time based on sales, following visual merchandising guidelines.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.