Store Leader - Southlake Town Square

Faherty Brand•Southlake, TX

16h•Onsite

About The Position

The Store Leader is responsible for owning the business within the store, driving profitable growth, protecting fiscal health, and building a high-performing team. The role combines people leadership, retail and merchant execution, P&L management, guest experience, clienteling, and community engagement. The Store Leader develops team members through structured coaching and feedback, builds a ready-now talent bench, and ensures the team can sustain strong results in their absence. The Store Leader models Faherty’s style and values, leads product knowledge and styling, uses retail technology and analytics, and maintains visual, operational, inventory, safety, and loss-prevention standards. They interpret P&L and merchandising reports to make business decisions, manage payroll and expenses, and communicate store performance and team development to HQ partners. The role also leads authentic guest relationships and clienteling, including accurate guest profiles, consistent personalized outreach, measurable repeat business, and seamless omnichannel service. As the local brand ambassador, the Store Leader builds community partnerships and plans events with measurable returns, while contributing field insights and participating in cross-functional initiatives that support broader brand growth. This is a salaried, exempt position with availability for nights, weekends, and holidays and a consistent weekend presence. The role requires standing and walking for shifts of up to eight or more hours, physical inventory and merchandising work, and the ability to move product weighing at least 40 pounds.

Requirements

Extensive experience in retail or hospitality leadership.
Proven P&L accountability.
Experience producing community-based marketing results.
Availability to work nights, weekends, and holidays.
Ability to stand and walk for a shift lasting up to eight or more hours.
Ability to climb ladders safely and reach, bend, and kneel to perform merchandising and inventory tasks.
Ability to lift, push, pull, and move boxes or product weighing at least 40 pounds.
Ability to work in a fast-paced environment and switch between guest service, administrative work, and physical inventory processing.
Ability to visually inspect product quality, fabrication, and styling details.

Responsibilities

Lead and develop a high-performing team through servant leadership, psychological safety, structured one-on-ones, real-time feedback, and clear decision-making.
Recruit and curate talent, maintain a portfolio of prospective candidates, identify high-potential bench talent, and prepare team members for advancement.
Model Faherty’s style guide and build team expertise in product knowledge, fabrication, and outfitting.
Use retail platforms and digital tools to streamline operations and improve the guest journey.
Execute visual standards and optimize floor layout and product placement to support units per transaction, average order value, and sell-through.
Maintain store and back-of-house readiness, operational excellence, and inventory integrity.
Conduct audits, control shrink, protect store assets, and ensure team safety and compliance with safety standards.
Model Faherty’s core values and maintain a professional, composed, and influential presence with team members, guests, and HQ partners.
Analyze P&L reports and manage business levers including margin, payroll, shrink, and expenses.
Use merchandising reports and analytics to adjust business strategy based on performance insights.
Lead execution of the brand’s relational selling methodology and ensure guest interactions build authentic connections and loyalty.
Ensure guest profiles are detailed and accurate, including at least three unique lifestyle facts, and drive personalized follow-up through the clienteling platform.
Set team accountability for outreach volume and quality, analyze outreach performance, and drive repeat-client revenue and other engagement goals.
Manage SFS/BOPIS and other digital business with the same urgency and customer-first focus as the physical store.
Represent the brand in the local community and build relationships with partners, business owners, community leaders, influencers, and specialty accounts.
Plan and execute in-store and off-site events that align with brand standards and generate measurable traffic and return on investment.
Track and report event sales impact, new guest acquisition, client data capture, and conversion of attendees into the appointment business pipeline.
Lead stretch assignments, participate in cross-functional task forces, and provide field insights to support brand-wide standards and programs.
Work a consistent weekend schedule and be available for nights, weekends, and holidays to support peak business needs.