Seasonal Ambassador - Harbor East

Lush Handmade Cosmetics•Baltimore, MD

About The Position

Seasonal Ambassadors at Lush are product and brand knowledge experts who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves understanding customer needs, making personalized product recommendations, demonstrating product benefits, and sharing Lush’s values and commitment to making a positive impact. The position is listed as 0–39 hours per week and is a contract role.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to work toward exceeding sales goals and growing individual contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and providing recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to attract customers.
Continuously build product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team development.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.