Seasonal Ambassador - Harbor East

Lush Handmade Cosmetics•Baltimore, MD

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role involves sharing personalized recommendations and product knowledge, educating customers about Lush’s brand values, and helping make a positive impact through the company’s products and practices.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Look for opportunities to make customers’ day and create memorable shopping experiences.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Share Lush’s values in the shop and through community engagement, including hosting store parties and other initiatives to increase traffic.
Continually expand product knowledge and make informed recommendations based on customers’ needs.
Use company resources to develop sales techniques and product knowledge, improve individual performance, and support team growth and sales.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
Promote teamwork and collaboration and recognize employees’ unique contributions to foster belonging.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and keep up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and adjust product displays in response to sales to improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.