Seamstress

David's Bridal • Spring Hill, FL

3d • $16 - $18

About The Position

Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to the company’s standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team and brand, and help deliver a five-star customer experience. The role includes advising customers about gown fit, alterations and personalization; assisting stylists with sales; and carrying out sewing, fittings, steaming, pressing and spot cleaning. It also involves customer service, appointment support, garment quality checks, inventory and order processing, accurate transactions, and keeping the alterations room clean and organized.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience is required, preferably in bridal or special-occasion production.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to use POS terminals, computers, electronic devices and phones, and to perform the physical activities described for the role.

Nice To Haves

• Prior experience with a computerized POS (Point of Sale) system.

Responsibilities

• Welcome customers by phone, virtual chat and in person, communicating clearly and adapting service to their needs.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ practical and emotional needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service results.
• Address customer concerns confidently and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists in closing sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
• Process special-order pickups and help maintain inventory and merchandise quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay.
• Team bonus.
• Dayforce Wallet with early pay access.
• Referral incentive program.
• Dream Maker discount after the first pay period.
• Vision care.
• Supplemental critical illness, hospital indemnity and accidental injury insurance.
• 401(k) program.
• Discount for identity theft protection.
• Discounts for home and auto insurance.
• Mobile discounts.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED