Seamstress Tailor Sewist Sewing Specialist
About The Position
Alterations Specialists at David’s Bridal complete customer fittings and garment alterations to company standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while contributing to the store team and representing the David’s Bridal brand. The role involves assisting customers through in-person, phone, and virtual interactions; consulting on gown fit and customization; and performing alterations, fittings, sewing, steaming, pressing, and spot cleaning. Specialists also inspect garments before delivery, help maintain store standards and inventory processes, support sales and checkout, and keep the alterations room clean and organized. The position requires sewing dexterity and the ability to perform the physical tasks described in the posting. The listed benefits are identified as part-time benefits.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience.
Nice To Haves
- Sewing experience in a bridal and/or special occasion production environment is preferred.
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, solve problems, and resolve conflicts.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
- Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
- Address customer concerns proactively, escalating and partnering with the leadership team when appropriate.
- Explain the role of alterations in perfecting a dress, promote alteration services and personalization options, and consult with customers on gown fit and customization to assist stylists in closing sales.
- Maintain store standards and comply with the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
- Process special-order pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
- Ensure alteration pricing meets company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
- Resolve customer service issues promptly and in accordance with company guidelines.
- Support cash-wrap processes and process transactions accurately.
- Keep the alterations room clean and well organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Rewarding environment and competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Generous Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance: critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
