Seafood Service/Meat Manager

Hy-Vee•Maplewood, MN

About The Position

The Seafood Service/Meat Manager presents fresh, high-quality products at competitive retail prices and manages the department in accordance with company guidelines and expectations. The role trains and supervises employees, prepares work schedules and daily work plans, oversees merchandising and product replenishment, and supports customer service and department profitability. The manager reports to the District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Meat Department Manager; and Assistant Meat Department Manager. The Assistant Seafood/Service Meat Department Manager and Clerks report to this position. The manager is responsible for customer service, employee relations, cleanliness, sanitation, professional appearance, pricing, sales analysis, promotions, inventory, and product freshness. The position also involves handling customer concerns, maintaining equipment, following company policies, and assisting with department and store tasks as needed. The role requires food safety training, more than three and up to five years of similar or related experience, and the ability to perform the physical activities and work in the conditions described in the posting. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Food safety training.
Over three years and up to five years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, follow technical manuals, and interact with people.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and depth perception, color vision, and field of vision.
Ability to work in a fast-paced environment exposed daily to dirt, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals or solvents, and electrical shock.
Successful completion of a pre-employment drug screen.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Create a friendly customer-service environment, encourage employees to greet customers, and provide prompt, courteous, and efficient service.
Assist customers by locating products, retrieving out-of-reach items, helping with heavy items, and relaying customer suggestions or requests.
Answer customer calls promptly and provide helpful service, including taking product orders.
Train, supervise, discipline, and evaluate department employees.
Determine weekly work schedules and establish the department’s daily work plan.
Inspect signage and displays, assess merchandise quality and quantity, and order products for replenishment.
Communicate with employees about sales and ideas, and handle and resolve customer issues.
Calculate retail pricing and ensure products are priced correctly and competitively.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders.
Maintain appropriate product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company guidelines for personal hygiene and dress, along with company policies and store guidelines.
Report to work as scheduled and on time.
Conduct department inventory; fill displays; check in delivered merchandise; and work in the sales area.
Attend meetings and seminars, perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards; coordinate activities; allocate personnel; and recommend employee transfers, discharges, and salary increases.