Sdoh Case Coordinator

Comprehensive Community Health Centers•Glendale, CA

23h

About The Position

The SDoH Case Coordinator responds to patient needs identified through Social Determinants of Health assessments and referrals from CCHC providers. The role connects patients with community mental health and social service resources to support improved health outcomes. The coordinator supports integrated care, helps maintain communication between medical and behavioral health providers, and coordinates services for patients with complex needs, including participants in the Enhanced Care Management (ECM) Program. The position also requires identifying solutions to barriers, documenting work, prioritizing multiple tasks, collaborating with multidisciplinary teams, working under supervision, and maintaining effective relationships with staff. The coordinator may travel to professional meetings, conferences, trainings, and clinic sites, and performs other related duties as assigned.

Requirements

Bachelor of Science in health sciences, public health, social work, sociology, or a related field.
Bilingual Spanish or Armenian required.
Excellent written and verbal communication skills.
Knowledge of community resources and government benefits.
Strong advocacy skills.
Culturally sensitive and able to work with a diverse population.
Ability to work in a nonjudgmental manner and foster positive growth.
Ability to work as part of a team and maintain professional boundaries.
Ability to find solutions when barriers are identified.
Strong documentation skills and ability to multitask and prioritize.
Ability to seek out resources independently and work collaboratively.
Experience and work ethic supporting work in a high-functioning, team-oriented environment.
Willingness and ability to work under supervision.
Ability to use computers and learn new software programs.
Excellent interpersonal skills, with clear and diplomatic communication with all levels of staff and management.
Ability to work in a regulatory environment involving oversight by state and federal entities and payer contracts.
Genuine respect for others and acceptance of individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Flexibility, enthusiasm, and willingness to cooperate while working with others in multidisciplinary teams.
Ability to travel and attend professional meetings, conferences, trainings, and clinic sites.

Nice To Haves

Experience working in a health care environment.

Responsibilities

Follow up to ensure referrals are appropriate.
Support the integrated care process.
Serve as a communication link between medical and behavioral health providers.
Address social service needs, including food insecurity, housing, special needs services, substance use, transportation, and educational and vocational issues.
Arrange, coordinate, monitor, evaluate, and advocate for services that meet clients’ complex needs, including an assigned caseload of Enhanced Care Management (ECM) Program participants.
Identify solutions when barriers arise and seek out resources independently while working collaboratively.
Document work and prioritize multiple tasks as needed.
Develop and maintain good working relationships with staff and maintain professional boundaries.
Work collaboratively in multidisciplinary teams and under supervision.
Travel to and attend professional meetings, conferences, trainings, and clinic sites.
Perform other duties as assigned to support the organization’s mission, vision, and values.

Benefits

100% employer-paid medical, dental, and vision coverage.
100% employer-paid life and Accidental Death & Dismemberment (AD&D) insurance.
401(k) with employer matching.
Paid Time Off accrual.
10 paid holidays and a wellness day off.
Flexible Spending Account (FSA).
Fringe Marketplace stipend.
Optional supplemental insurance.
Participation in CCHC’s company-wide profit-sharing program for eligible employees.
Professional development and opportunities for internal growth and advancement.