SDG Implementation Analyst II

HCSC•Chicago, IL

3d•Hybrid

About The Position

This position is responsible for implementing new or renewing accounts, new legislation, and products across the enterprise. The analyst works with cross-functional HCSC teams and internal stakeholders to coordinate implementation activities and prepares communications and implementation artifacts describing progress, issues, and risks. The role manages implementation project activities of low to moderate complexity and gathers, organizes, analyzes, and interprets marketing, legislative, financial, and operating data. The analyst stays informed about best practices and strategic trends in product lifecycle management, sales and account implementation, and legislative developments. The position manages assigned account, product, and/or new legislation implementations; supports multiple project priorities; collaborates with departmental and interdepartmental teams and related HCSC business areas; and serves as an implementation subject matter expert for internal and external customers. It communicates project deliverables, status, and issue resolution to teams, management, and stakeholders, and prepares reports, presentations, educational materials, and other deliverables for account executives, clients, and HCSC management. The analyst may accompany account executives on service calls to explain benefit options, product features, or legislation issues and assist with open enrollment. The role also requires professional interaction with coworkers, management, and customers; compliance with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable policies; confidentiality of company business; and communication with management about developments in assigned areas. Special projects and related duties may also be assigned. Flex employees are expected to work in the office at least three days per week; management may modify the weekly schedule for exigent circumstances. Compensation is listed at $47,500–$86,000 annually, with exact compensation varying based on skills, experience, and location. The role aligns with an annual incentive bonus plan, subject to its terms and conditions.

Requirements

Bachelor’s degree and 2 years of experience in marketing, marketing support, health insurance, strategic consulting, project management, or product management; OR technical certification or college courses and 3 years of such experience; OR 4 years of such experience.
Knowledge of the health care regulatory and legislative process.
PC proficiency, including Word, Excel, PowerPoint, and Lotus Notes.

Nice To Haves

Knowledge of product, marketing, sales, and claims adjudication.
Written communication, executive presentation, verbal communication, and interpersonal skills.

Responsibilities

Manage assigned account, product, and/or new legislation implementations and support multiple project priorities, completing tasks on time with the implementation team.
Interact with departmental and interdepartmental team members to identify issues, gather data, brainstorm, prioritize, discuss analytic approaches, and share findings.
Support projects and form and maintain key partnerships with related HCSC business areas.
Serve as an implementation subject matter expert to internal and external customers.
Communicate project deliverables, status updates, and issue resolution to the team, management, and key stakeholders.
Prepare reports and presentations to support client, business, and operational requirements.
Prepare and deliver awareness materials, education and training, reports, and other deliverables to account executives, clients, and HCSC management as needed.
May accompany account executives on service calls to explain benefit options, product features, or legislation issues and assist with open enrollment.
Perform related duties and special projects as required or requested.
Interact professionally and effectively with coworkers, management, and customers.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Keep management informed about developments within assigned areas of responsibility.