Implementation Analyst II
About The Position
The Implementation Analyst II implements and supports supply chain solutions within an assigned DHL Supply Chain Division. The role helps ensure quality delivery of predefined IT solutions selected to support business needs, including system setup, testing, training, implementation, and post-implementation support at new or existing client sites. Solutions may include a Warehouse Management System. The analyst understands current work processes and develops and publishes work processes, participates in User Acceptance Testing, facilitates technical systems documentation, and supports development of standard operating procedures between DHL Supply Chain and the client. The role applies IT and internal team methodologies to deliver implementations consistently and repeatably. The analyst analyzes customer and business partner requirements, recommends basic configuration strategies for predefined IT solutions, participates in implementation and support cost estimates, and prepares status reports for team leaders, senior management, and project leaders. The role also contributes to project planning and administration, supports business acceptance testing, and performs system setup, configuration, testing, training, troubleshooting, and go-live support. It facilitates user training for hourly associates and supervisors.
Requirements
- Bachelor's degree in IT or a similar field, or equivalent to four years of work experience.
Nice To Haves
- Some knowledge of working in an IT environment.
- Some knowledge of logistics and supply chain.
Responsibilities
- Analyze customer and business partner requirements to apply systems implementation concepts and principles.
- Participate in developing implementation and support cost estimates.
- Prepare and deliver status reports to team leaders, senior management, and other project leaders.
- Recommend basic configuration strategies for predefined IT solutions that meet or exceed customer and business partner requirements.
- Participate in developing systems concepts, preparing and executing software demonstrations, and reviewing solution design and fit for business opportunities.
- Contribute to project plans, including estimating implementation tasks such as system setup, user testing, and training.
- Learn and use DHL Supply Chain project administration processes, including tracking labor against the project plan.
- Facilitate and support business acceptance testing with customers, analysts, and project leaders for custom and packaged application projects.
- Perform system setup, configuration, testing, training, troubleshooting, and go-live support.
- Facilitate user training for hourly associates and supervisors.
- Understand, develop, and publish work processes; participate in User Acceptance Testing; facilitate technical documentation; and support development of standard operating procedures between DHL Supply Chain and the client.
- Apply IT and internal team methodologies to deliver implementations in a consistent, standard, and repeatable manner.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Prescription benefits
- Discounted stock purchase
- Generous paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
