SDG Implementation Analyst II

Health Care Service Corporation•Chicago, IL

4d•$47,500 - $86,000•Hybrid

About The Position

This position implements new and renewing accounts, new legislation, and products across the enterprise. The analyst works with cross-functional HCSC teams and internal stakeholders to coordinate implementation activities and prepares communications and implementation materials describing progress, issues, and risks. The role manages project activities of low to moderate complexity and gathers, organizes, analyzes, and interprets marketing, legislative, financial, and operating data. The analyst stays informed about best practices and strategic trends in product lifecycle management, sales and account implementation, and legislative developments. The position supports assigned account, product, and legislation implementations, coordinating priorities and working with implementation teams to complete tasks on time. It involves collaborating with colleagues and stakeholders to identify issues, analyze data, discuss analytical approaches, and share findings; developing partnerships with related HCSC business areas; and serving as an implementation subject matter expert for internal and external customers. The analyst communicates project deliverables, status, and issue resolution; prepares reports, presentations, educational materials, and other deliverables; and may accompany account executives on service calls to explain benefits, product features, or legislation and assist with open enrollment. The role requires professional communication, confidentiality, and compliance with HIPAA, Diversity Principles, Corporate Integrity, the Compliance Program, and other applicable policies. Flex employees are expected to work in the office at least three days per week, with management discretion to modify the schedule for exigent circumstances.

Requirements

One of the following experience and education combinations: a bachelor's degree and 2 years of experience in marketing, marketing support, health insurance, strategic consulting, project management, or product management; a technical certification or college courses and 3 years of such experience; or 4 years of such experience.
Knowledge of the health care regulatory and legislative process.
PC proficiency, including Word, Excel, PowerPoint, and Lotus Notes.

Nice To Haves

Knowledge of product, marketing, sales, and claims adjudication.
Written communication, executive presentation, verbal communication, and interpersonal skills.

Responsibilities

Manage the performance of assigned account, product, and/or new legislation implementations.
Support multiple project priorities and collaborate with the implementation team to complete tasks on time.
Work with departmental and interdepartmental team members to identify issues, gather data, brainstorm, prioritize, discuss analytical approaches, and share findings.
Support projects and establish and maintain partnerships with related HCSC business areas.
Act as an implementation subject matter expert for internal and external customers.
Keep the team, management, and key stakeholders informed about project deliverables, status updates, and issue resolution.
Prepare reports and presentations to support client, business, and operational requirements.
Prepare and deliver awareness, education, training, reports, and other materials to account executives, clients, and HCSC management as needed.
May accompany account executives on service calls to explain benefit options, product features, or legislation issues and assist with open enrollment.
Perform related duties and special projects as required or requested.
Communicate professionally and effectively with coworkers, management, and customers.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies, and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Keep management informed about developments within assigned areas of responsibility.