SCTT Care Coordinator

Clarvida•Knoxville, TN

About The Position

The Care Coordinator provides Clarvida-approved therapeutic interventions, case coordination, and resource linkage to clients and involved parties—including family members, DCS, court personnel, and non-relative supports—to address identified needs and support change within individuals and families. The role includes intake assessments as needed, community visits, client transportation, on-call duties, and therapeutic services such as coping skills, behavior modification, parenting skills, and crisis intervention. The Care Coordinator works with each client’s treatment team to develop and update treatment plans and other documentation in line with Clarvida policy, state licensing regulations, and COA accreditation requirements. The position also involves advocacy and liaison work with other professionals and agencies, participation in supervision and treatment-team meetings, support for colleagues, timely clinical documentation, peer audits, and contributing to performance and quality improvement. The role requires approximately 25% travel and may involve flexible hours and work at multiple locations.

Requirements

Bachelor’s degree in a human service discipline from an accredited four-year college or university.
1–2 years of relevant experience in mental health and case management.
Sensitivity to other cultures and socioeconomic levels.
Thorough knowledge of child development and behavior modification.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style, and to deliver persuasive presentations on complex or controversial topics.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Mentoring skills.
Ability to work flexible hours consistent with program needs.
Ability to work as a team member.
Organizational and communication skills.
Ability to travel and work at multiple locations.

Nice To Haves

Experience working with children, adolescents, and adults in a therapeutic, community-based treatment environment.

Responsibilities

Assess clients at intake as needed.
Conduct community client visits and transport clients.
Complete on-call duties.
Provide Clarvida-approved therapeutic services to clients and families, including coping skills, behavior modification, parenting skills, and crisis intervention.
Work with assigned clients’ treatment teams to create, personalize, and update treatment plans and other necessary documentation.
Ensure plans comply with Clarvida policy, state licensing regulations, and COA accreditation requirements.
Serve as a liaison and client advocate with professionals and agencies involved in clients’ care.
Attend supervision and treatment-team meetings and present information on assigned clients as required.
Support fellow team members to promote positive outcomes for clients and families.
Complete clinical documentation within established time frames and correct deficits within allotted time frames.
Complete peer audits as assigned and contribute to the Performance Quality Improvement Cycle, including collecting and using data to improve client and program services.