Care Coordinator

Matter Health•Memphis, TN

2d•Onsite

About The Position

Matter Health is seeking a highly organized and compassionate Care Coordinator to support a growing care team in Memphis. This patient-centered, non-provider role serves as the centralized administrative support hub for an assigned care team, helping keep patient needs, referrals, follow-up services, and care team communications organized and moving forward efficiently. The Care Coordinator monitors patient status changes, hospital and emergency department events, open care gaps, pending referrals and orders, and visit progress. The role coordinates daily care team huddles, manages referrals and authorizations from request through completion, conducts telephone outreach to patients, and ensures important information reaches the appropriate clinical or operational team member promptly. It also supports care gap closure, coordinates orders and follow-up services, tracks process metrics, and maintains timely, accurate, HIPAA-compliant documentation. This is a full-time, in-office position based in Memphis, Tennessee. Candidates must be located in the Memphis area and able to work onsite. No travel is required, and relocation assistance is unavailable.

Requirements

2–3 years of experience in a medical office, healthcare practice, care coordination, or similar healthcare setting.
Experience scheduling appointments or coordinating referrals to specialists, skilled nursing facilities, hospice programs, or other healthcare providers.
Working knowledge of medical terminology and experience documenting in an EHR.
Familiarity with insurance authorization processes, including in-network verification and prior authorization.
Understanding of HIPAA-compliant medical record handling and patient confidentiality requirements.
Strong organizational skills and attention to detail, with the ability to manage multiple patient cases, referrals, and deadlines simultaneously.
Timely, proactive communication skills and the ability to relay updates or escalate concerns to the appropriate team member.
Ability to engage patients and caregivers from diverse backgrounds and health literacy levels in a supportive, nonjudgmental manner.
Comfort conducting patient outreach by phone using cloud-based softphone technology.
Ability to translate patient conversations and care coordination activities into clear, accurate documentation.
Ability to work effectively in a fast-paced, team-oriented healthcare environment.
Must be located in the Memphis area and able to work onsite.

Nice To Haves

Current or previous CMA, CNA, EMT, or equivalent clinical certification.
Bilingual proficiency, with a strong preference for Spanish-speaking candidates.
Familiarity with Medicare, Medicaid, community-based resources, transportation services, and disease-management programs.
Experience coordinating lab orders, in-home test kits, or durable medical equipment.
Experience monitoring real-time healthcare dashboards, worklists, ADT feeds, or emergency department event notifications.
Experience conducting post-discharge or post-emergency department follow-up calls.

Responsibilities

Provide administrative coordination and support for an assigned care team, keeping daily support activities organized, visible, and moving forward.
Coordinate daily care team huddles by preparing agendas, documenting updates and assignments, and tracking follow-up responsibilities.
Serve as a communication link between field-based team members, providers, and centralized support staff.
Communicate patient status changes, cancellations, no-shows, transportation barriers, access issues, and newly identified needs to the appropriate team member.
Escalate clinical questions or concerns promptly to the RN, Nurse Practitioner, physician, or other appropriate provider.
Monitor real-time dashboards, worklists, and event feeds for hospital and emergency department activity, open care gaps, pending orders and referrals, and visit completion status.
Maintain a current, prioritized work list for the assigned care team and update it as patient needs and circumstances change.
Support care gap closure by coordinating lab orders, specimen collection, in-home test kits, durable medical equipment, and other follow-up needs.
Track orders and follow-up services through delivery, completion, and receipt of results or confirmation by the care team.
Manage referrals from initial request through confirmed completion of services.
Identify and verify in-network specialists, skilled nursing facilities, hospice programs, community resources, and other appropriate referral destinations.
Coordinate appointments and services with external providers, facilities, and vendors.
Prepare prior authorizations and insurance approvals and follow up with payers to support timely completion.
Obtain and transmit medical records, clinical documentation, and referral information in compliance with HIPAA requirements.
Follow up with external providers and facilities to confirm scheduling, receipt of records, and completion of services.
Coordinate transportation for referred appointments and services when needed.
Conduct telephone outreach regarding upcoming appointments, preventive care needs, open care gaps, emergency department follow-up, and missed appointments.
Help patients understand discharge instructions, identify unmet needs, and schedule necessary follow-up care.
Document care coordination activities, patient contacts, referrals, interventions, and escalations accurately and promptly in the EHR.
Track process metrics, including contact attempts, scheduled follow-ups, referral and authorization completion, orders, transportation coordination, and visit completion.
Maintain patient confidentiality and data security in accordance with HIPAA and organizational requirements.
Demonstrate empathy, patience, professionalism, and appropriate boundaries in every interaction.

Benefits

Medical, dental, and vision coverage.
Employer-funded HSA options.
Employer-paid life and disability insurance.
Voluntary illness, accident, and hospitalization coverage.
Access to Matter Health’s in-person and virtual care services.
Competitive compensation.
401(k) with company match beginning at Day 60.
Access to financial wellness resources.
Up to 4 weeks of Paid Time Off.
10 paid company holidays.
2 volunteer days annually. Full-time team member benefits begin the first of the month following the start date.