Care Coordinator

Rising Star Home Care Services • Edgewood, MD

5d • $18 - $22 • Onsite

About The Position

Rising Star Home Care Services is a Maryland licensed Medicaid and private pay home care agency serving clients in every county across the state through the Community First Choice and Community Personal Assistance Services programs. We are small, independently owned, and we have one goal: to be the best home care agency in Maryland. Not the biggest. The best. The agency families recommend to their neighbors and the one caregivers don't want to leave. We're honest that we're still building. That's exactly why this role matters. This role offers a unique opportunity to step off the floor without leaving the work you love, for CNAs or GNAs who have spent years giving great care and have ideas on how to improve operations.

Requirements

• Active CNA or GNA certification
• At least one year of hands on experience in home care, home health, assisted living, or senior care
• A process mindset. You like checklists, clean files, and schedules that actually work, and you notice problems before they grow
• Someone who follows through. When you say it's handled, it's handled
• Comfort with scheduling software and electronic visit verification (Maryland LTSS experience is a big plus)
• Warm, clear communication with caregivers, clients, and families
• Valid driver's license, reliable vehicle, and willingness to travel to client homes
• Ability to pass a criminal background check

Nice To Haves

• Experience with Medicaid funded services such as CFC or CPAS
• Familiarity with OHCQ standards
• Experience with an applicant tracking system like CareerPlug
• Some college coursework in health, human services, or a related field

Responsibilities

• Build and manage the master schedule so every client has the right caregiver for every authorized hour
• Handle call outs and fill open shifts quickly so no client goes without care
• Visit client homes to introduce new caregivers and check in with families
• Screen caregiver applicants, run in office application meetings, and make sure every file is complete before anyone starts
• Correct missed clock ins and clock outs in Maryland LTSS the same day they are flagged
• Track caregiver CPR, training, and certifications, and follow up before anything expires
• Help coordinate client assessments with our nursing team
• Write down how things get done so our processes get better every month

Benefits

• Paid time off
• Mileage reimbursement
• Paid CPR renewal
• Company laptop and phone

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED