SCTT Care Coordinator

Clarvida - Tennessee • Kingsport, TN

1d

About The Position

The Care Coordinator provides Clarvida-approved therapeutic interventions, case coordination, and resource linkage to clients and other involved parties, such as family members, DCS, court personnel, and non-relative supports, to address identified needs and support change within individuals and families. The position includes client intake assessments as needed, community visits, transportation, on-call duties, and therapeutic services for clients and families, including coping skills, behavior modification, parenting skills, and crisis intervention.

The Care Coordinator works with each assigned client’s treatment team to create, personalize, and update treatment plans and other documentation in accordance with Clarvida policy, state licensing regulations, and COA accreditation requirements. The role also involves coordinating with and advocating for clients among involved professionals and agencies, attending supervision and treatment-team meetings, presenting on assigned clients, supporting colleagues, completing clinical documentation and peer audits, and contributing data to continuous quality improvement efforts. The position requires approximately 25% travel and the ability to work flexible hours consistent with program needs.

Requirements

• Bachelor’s degree in a human service discipline from an accredited four-year college or university.
• 1–2 years of relevant experience in the mental health field and case management.
• Sensitivity to different cultures and socioeconomic levels.
• Thorough knowledge of child development and behavior modification.
• Ability to work flexible hours consistent with program needs.
• Ability to work as a team member.
• Organizational and communication skills.
• Ability to travel and work at multiple locations.
• Strong language skills, including the ability to read, analyze, and interpret complex documents; respond effectively to sensitive inquiries or complaints; write speeches and articles; and deliver persuasive presentations on complex or controversial topics.
• Reasoning ability, including the ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
• Mentoring skills.

Nice To Haves

• Experience working with children, adolescents, and adults in a therapeutic, community-based treatment environment.

Responsibilities

• Assess clients at intake as needed and conduct community client visits.
• Transport clients and complete on-call duties.
• Provide approved therapeutic services to clients and families, including coping skills, behavior modification, parenting skills, and crisis intervention.
• Collaborate with assigned clients’ treatment teams to create, personalize, and update treatment plans and other required documentation.
• Ensure plans and documentation comply with Clarvida policy, state licensing regulations, and COA accreditation requirements.
• Serve as a liaison and client advocate with professionals and agencies involved in clients’ care.
• Attend supervision and treatment-team meetings and present on assigned clients as required.
• Support fellow team members in achieving positive outcomes for clients and families.
• Complete clinical documentation within required time frames and correct deficits within allotted time frames.
• Complete assigned peer audits and contribute to the Performance Quality Improvement Cycle, including collecting and using data to improve client and program services.
• Travel approximately 25% of the time and work at multiple locations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level