Scribe Tech

Summit Health•Richmond, VA

About The Position

The Scribe Tech captures accurate, detailed documentation of patient visits in the EMR and assists physicians with basic patient care and medical procedures. The role also supports site management by helping direct patient flow, maintain inventory, follow up on labs, and ensure compliance with Department of Health regulations. Scribe Techs provide compassionate, professional customer service while supporting quality care in a fast-paced urgent care setting. This position offers exposure to the healthcare profession and may be of interest to people pursuing CNA, medical assistant, EMT, paramedic, medical school, PA school, or nursing careers. Training is provided for relevant clinical tasks.

Requirements

High school degree or GED.
Basic Life Support (BLS) certification required at time of hire.
English speaking and writing skills.
Excellent verbal, written, interpersonal, organizational, and problem-solving skills.
High attention to detail and ability to work independently.
Friendly, professional manner and excellent bedside manner.
Flexible full-time work schedule, including a weekend day.
Computer proficiency.
Team-oriented, adaptable, and able to maintain a positive attitude in an evolving environment.
Ability to work at a quick pace in a fast-paced urgent care environment.
Passion for helping others and providing compassionate care.

Nice To Haves

Undergraduate degree.
Graduation from an accredited Medical Assisting program.
Phlebotomy certification.
Knowledge of third-party payor requirements.
Bilingual language skills, depending on site location.

Responsibilities

Capture accurate and detailed documentation of patient visits in the EMR in a timely manner.
Assist physicians with basic patient care and medical procedures, including tasks such as phlebotomy, urine drug screens, lab processing, fit testing, rapid point-of-care testing, urinalysis, EKGs, and procedure setup.
Maintain Department of Health compliance for site labs and exam rooms, including maintaining logbooks, checking for expired medications and supplies, and handling specimens properly.
Escort patients to exam rooms, x-rays, or other on-site facilities as needed.
Maintain a quick pace throughout scheduled shifts in a fast-paced urgent care facility.
Facilitate diagnostic tests and referrals to medical specialists for follow-up care through Aftercare.
Communicate with patients, pharmacies, and physicians by phone under physician guidance.
Help maintain a clean, courteous, and professional work environment.
Ensure the site is fully stocked with supplies.
Provide compassionate care and outstanding customer service to patients while managing volume without compromising quality.
Assist site management with directing patient flow, inventory, and lab follow-up.