Screening Patient Navigator

Westchester Medical Center•Valhalla, NY

About The Position

This position helps patients navigate the transplant process across providers’ offices, hospitals, patient-support organizations, and other components of the health care system. The Patient Navigator identifies barriers that may prevent patients from receiving timely, high-quality treatment and works to find solutions. The role coordinates with transplant center staff, supports patients in accessing care and supportive services, and helps patients advocate for their own care.

Requirements

Two years of experience in healthcare.
High school diploma or equivalent.

Nice To Haves

Knowledge of health care systems.
Knowledge of the breadth and accessibility of community resources.
Working knowledge of HIPAA regulations.
Associate’s Degree.

Responsibilities

Work with Transplant Center Staff to prioritize and coordinate services needed for this patient population.
Become knowledgeable about community and medical resources that may be helpful to patients.
Assist in overcoming logistical barriers to scheduled diagnosis and treatment appointments.
Contact patients who are at risk for missing appointments and coach them on the importance of obtaining care.
Provide educational materials as indicated.
Ensure appropriate medical and other collateral information is available in patients’ medical records during scheduled appointments.
Facilitate connections to supportive services, such as transportation and lodging, as needed.
Establish rapport with patients and coach them to become advocates for their own care.
Build awareness of patient navigator services among the health care team by developing professional relationships.
Provide information about patient navigator services and maintain communication to identify patients at risk of barriers to care.
Escalate barriers to appropriate team members for resolution.
Communicate with providers about unique patient needs, such as cultural needs.
Perform other duties as assigned.