Screener- Central Access

Colonial Behavioral Health•Williamsburg, VA

23d

About The Position

Colonial Behavioral Health is recruiting a Screener for its Central Access Department. The position is the primary point of contact for triaging new CBH referrals and performs clerical, administrative, and technical tasks for the assigned program unit. The Screener conducts screenings, helps connect people to appropriate services, manages intake appointments and walk-ins, completes records in the electronic health record system, and coordinates with clinical, fiscal, and administrative staff. Travel to other Central Access locations within Colonial Behavioral Health is required as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is based on qualifications and relevant experience.

Requirements

High school diploma or equivalent.
At least one year of medical or behavioral health administrative support experience.
Ability to prioritize tasks and take initiative.
Ability to maintain a high level of confidentiality.
Ability to interact with clients, coworkers, and the public in a pleasant, tactful, and courteous manner.
Knowledge of appropriate office practices and computer experience.
Knowledge of HIPAA regulations.

Nice To Haves

Medical transcription experience.

Responsibilities

Provide telephone, in-person, email, and telehealth screenings to people requesting CBH services or admission to identify needs, select services, and link them to services.
Assist with agency orientation, including review of human rights and release-of-information materials.
Collect basic demographic information.
Coordinate with the fiscal department regarding insurance coverage verification, provider matching, and sliding-scale fees.
Manage intake appointments and walk-ins.
Complete screening documentation in the CBH electronic health record system.
Collaborate with clinical team, fiscal, and administrative staff on behalf of Central Access.
Travel to other Central Access locations within Colonial Behavioral Health.
Perform other related duties as requested or assigned.