Screener

County of Mendocino • Fort Bragg, CA

19h

About The Position

The Screener is a specialized clerical classification responsible for conducting application screening interviews and related functions for public assistance programs. Under limited supervision, the Screener assists applicants, explains policies and procedures, gathers and verifies information, initiates cases in an automated system, and makes referrals for health, social, and employment services. The current vacancy is in Fort Bragg. The recruitment list may be used for a limited period to fill regular full-time and part-time positions in various County locations. Employees regularly assigned to the coastal region or Covelo may be eligible for a 5% assignment premium under current bargaining unit agreements. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

• Two years of full-time experience performing clerical office support duties, including one year at the journey level.
• Experience must include substantial public contact.
• Knowledge of modern office practices, methods, and procedures.
• Knowledge of the general goals and purpose of public social services programs.
• Knowledge of computer terminology and computer keyboard arrangement.
• Ability to learn the basic principles of the department's automated systems.
• Ability to learn and apply rules, regulations, policies, and procedures for initial applications for public assistance.
• Ability to learn appropriate questioning content and techniques for interviewing applicants.
• Ability to enter data accurately into an automated system and locate, identify, and correct inaccurate or incomplete information.
• Ability to answer questions about department programs and the application process and make referrals to appropriate agencies and social service programs.
• Ability to exercise sound judgment within established procedures and regulations.
• Ability to communicate effectively verbally and in writing with people from diverse socioeconomic and cultural backgrounds.
• Ability to establish and maintain cooperative working relationships with the public and staff.
• Ability to follow written and oral directions and instructions.
• Regularly required to walk, sit, use hands to finger, handle, or feel objects, reach with hands and arms, speak and hear, and push, pull, move, or lift objects weighing up to 25 pounds above and below the neck.

Nice To Haves

• Bilingual English/Spanish skills are encouraged.

Responsibilities

• Provide general information, application forms, and declaration forms.
• Explain policies, procedures, and requirements to applicants, including their rights and responsibilities.
• Conduct initial application interviews for public assistance programs and services.
• Ensure application and declaration forms are accurate and complete.
• Question applicants to gather and verify information and enter information directly into an automated computer system.
• Schedule applicant appointments with Eligibility Workers.
• Refer applicants who need immediate services to appropriate resources.
• Perform additional tasks related to case records.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed