Screener/Receptionist - Wisconsin Home Energy Assistance Program (WHEAP)

UMOS • Milwaukee, WI

16d • Hybrid

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Requirements

• High School Diploma (or equivalent) supplemented by post-secondary education, or equivalent related training in the social services field.
• Minimum of six months of work experience in customer service or related industry.
• Demonstrated ability either through education and/or experience, knowledge of corporate office protocol, and customer service-oriented practices and procedures.
• Demonstrated ability to speak clearly, pleasantly, and courteously, and must possess good listening/comprehension skills.
• Must possess good organizational skills and have the ability to retain program facts and share them with visitors and applicants for services.
• Proficient in Microsoft Office Suite, with demonstrated ability to type a minimum of 50 words per minute.
• Must have reliable transportation, a valid Wisconsin driver's license, adequate vehicle insurance and be able to travel within the state of Wisconsin.
• Employment with UMOS is contingent upon successful completion of a criminal background check prior to commencing.

Nice To Haves

• Bilingual Spanish/English (or Rohingya, Burmese or/or Arabic) PREFERRED.

Responsibilities

• Answer multi-line phone system and relay calls to the appropriate party, schedule appointments for program applicants/participants to meet with staff members and/or provide direction to appropriate partner agency staff or other community resources in a professional manner.
• Responsible for updating/organizing all program documents and outreach materials such as intake files, confidential documents, uploads documents into the system. This includes translating documents.
• Assess client's immediate needs, and direct applicants to appropriate services and/or programs.
• Assists in the preparation of staff meetings, outreach events, and other related meetings.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Receives visitors and program applicants/participants in a customer-oriented manner, gives program information to callers and visitors and directs to appropriate staff member.
• Maintains supplies and inventory by checking stock to determine inventory level, anticipating needed supplies, submitting orders to the manager or supervisor in a timely manner and verifying receipt of supplies ordered.
• Assists in coordination of planned activities, workshops, conferences, travel arrangements, venue arrangements.
• Provide technical assistance, training and support to new staff as needed.
• Attend meetings, conferences, workshops, and performs special projects and other related duties as assigned.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED