Scoop and Slice Attendant

Peregrine Hospitality•Myrtle Beach, SC

9d•Onsite

About The Position

The Scoop and Slice Attendant is responsible for providing excellent customer service, preparing and serving food and beverage items, and maintaining a clean and organized work environment. This role requires adherence to the company's service standards, including the '4 Keys' to creating guests for life. The attendant will handle customer orders, payments, and inquiries, while also ensuring all operational and safety procedures are followed.

Requirements

Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must participate in all required meetings and training.
Must be able to work in a fast-paced environment and able to multitask.
Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
High School diploma or GED equivalence
1 year experience in a similar role
Will be required to work flexible scheduled shifts based on business needs
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to bend and twist, push, and pull, stoop, and kneel
Ascend and descend a ladder

Responsibilities

Knowledge of appropriate table settings and service ware.
Knowledge of all menu items, prices, and methods of preparation.
Use suggestive selling techniques to encourage guests to choose house specialties.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Prepare and serve coffee and tea drinks that meet quality standards.
Properly handle and maintain all equipment.
Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
Serve customers quickly and efficiently.
Observe relevant health and safety standards.
Ensure that opening/closing duties are complete as per protocol.
Have a thorough knowledge of all the retail items.
Abide by all policies and safety rules.
Perform other duties as requested by management.