Scoop and Slice Attendant

Peregrine Hospitality•Myrtle Beach, SC

9d•Onsite

About The Position

This role involves serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner. The attendant will follow specific service standards, operational procedures, and safety guidelines. They will also work collaboratively with colleagues and other departments, and perform additional duties as assigned by management. A key aspect of the role is adhering to the company's Service culture – '4 Keys to creating guests for life' – and participating in all required meetings and training. The attendant must be able to prepare and serve coffee and tea drinks that meet quality standards, properly handle and maintain all equipment, and respond to customer inquiries and feedback politely and efficiently. Accurate cash and credit card handling is essential, as is serving customers quickly and efficiently. The role requires the ability to work in a fast-paced environment and multitask, with a thorough understanding of menu offerings to make recommendations. Observing health and safety standards, ensuring opening/closing duties are completed, and having knowledge of retail items are also crucial. The attendant must abide by all policies and safety rules and perform other duties as requested by management.

Requirements

High School diploma or GED equivalence
1 year experience in a similar role
Must be able to work in a fast-paced environment and able to multitask.
Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must participate in all required meetings and training.

Nice To Haves

Will be required to work flexible scheduled shifts based on business needs

Responsibilities

Knowledge of the appropriate table settings and service ware.
Knowledge of all menu items, prices and methods of preparation.
Use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Clean or sanitize work areas, utensils, or equipment.
Clean service or seating areas.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all additional duties as assigned by management.
Prepare and serve coffee and tea drinks that meet quality standards.
Properly handle and maintain all equipment.
Respond to orders, questions, concerns, and constructive feedback in a polite and efficient manner.
Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
Serve customers quickly and efficiently.
Demonstrate a thorough understanding of all the menu offerings and must be able to make recommendations.
Observe relevant health and safety standards.
Ensure that the opening/closing duties are complete as per protocol.
Have a thorough knowledge of all the retail items.
Abide by all policies and safety rules.
Perform other duties as requested by management.