Bilingual (Spanish/English) School Operations Manager

KIPP • Newark, NJ

6d • $60,000 - $85,399 • Hybrid

About The Position

The School Operations Manager (SOM) manages student information systems, student and family records and compliance, student recruitment, registration, attendance, and enrollment while delivering excellent communication and customer service to families and visitors. The SOM creates, owns, and executes projects in support of key responsibilities and school-wide operations and reports directly to the Director of School Operations.

The role coordinates student registration, transfers, withdrawals, records, enrollment, family engagement, recruitment, and compliance. It also manages student information systems and progress reports, supports families, coordinates student transportation and school-wide projects, and serves as a key source of communication for families and school stakeholders. Attendance responsibilities include tracking and improving attendance, contacting families, ensuring accurate records, and leading weekly chronic absenteeism meetings.

This is a hybrid role, typically on-site two days per week and remote three days per week. Teammates must live within commuting distance of Newark, NJ; Camden, NJ; or Miami, FL. Candidates able to work from the Newark office are preferred. The role is an immediate opening in the School-based Support department. The annual salary range is $60,000–$85,000, with individual compensation based on factors including experience, qualifications, education, skills, training, and market conditions.

Requirements

• Proficiency in Microsoft Office, specifically Excel.
• Database management and reporting skills.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Strong organizational skills and meticulous attention to detail.
• Excellent customer service skills and commitment to supporting families and children.
• Demonstrated ability to collaborate on team projects.
• Ability to remain calm and solutions-oriented in high-stress situations.
• Commitment to ensuring teachers and students have what they need to succeed.
• Ability to proactively solve problems and anticipate challenges.
• Ability to identify inefficiencies and develop creative solutions.
• Ability to develop and manage multiple projects simultaneously and work comfortably with ambiguity.
• Ability to troubleshoot high-stress situations with a calm and positive demeanor.
• Must live within commuting distance of Newark, NJ; Camden, NJ; or Miami, FL.

Nice To Haves

• Previous experience in a customer service-oriented role.
• Previous experience in an educational or non-profit setting.

Responsibilities

• Coordinate student registration, transfers, withdrawals, student-record maintenance, and family engagement.
• Respond to inquiries regarding registration and student records and verify enrollment for local or state agencies as required.
• Prepare student transfers and correspondence; receive transcripts for incoming students and verify home addresses.
• Serve as custodian of student records and ensure retention and handling comply with State and District regulations.
• Manage progress reports, including report cards, attendance and behavior reports, printing, distribution, and archiving; maintain student files and generate transcripts.
• Publicize and attend student recruitment events and manage enrollment processes for new students.
• Collect compliance documents and enrollment files for incoming, current, and transferring students; coordinate with regional offices and operations staff to maintain accurate records, including health records.
• Build trusting relationships with families, communicate in alignment with school culture, and support family engagement and retention, escalating transfer concerns when needed.
• Maintain the Student Information System and manage KIPP Through College supports for high school students who have transferred out.
• Develop and implement an enrollment project plan, including events, documentation, and family communication.
• Oversee supply inventory and ordering through a supply management plan.
• Manage school-based transportation systems, bus tickets, and related communication and monitoring for individualized transportation based on IEP eligibility.
• Manage student data in the SIS and monitor tier 1 data inquiries.
• Coordinate school-wide collection of nutrition documentation, applications, and verifications, and oversee fee-collection plans.
• Develop and execute operations project plans involving technology, testing, nutrition, special events, and field trips.
• Create and implement family survey plans and parent engagement strategies and events.
• Serve as a primary information source for families by preparing all-calls, newsletters, and other communications.
• Develop school-based marketing and messaging materials for visitors, teacher recruits, and families.
• Manage incoming and outgoing paperwork for students and families.
• Manage any part-time employees supporting school operations and ensure administrative tasks are completed and office information is accurate and current.
• Liaise with vendors serving families, including Food and Nutrition and Transportation.
• Act as a liaison among parents, students, and staff, providing exemplary customer service and building stakeholder relationships.
• Develop and implement attendance incentives and interventions.
• Make daily calls to families of absent students and support family concerns related to attendance.
• Track attendance accurately and ensure staff consistently and accurately enter attendance records.
• Collaborate with the Student Support Team to identify students needing additional support and develop support plans and next steps.
• Maintain communication with families and staff to resolve attendance issues and lead weekly chronic absenteeism meetings.

Benefits

• Medical, dental, and vision benefits.
• Optional participation in the KIPP NJ 403b retirement plan, including matching contributions.
• Organization-issued laptop.
• Generous time-off policy.
• Up to 12 weeks of fully paid parental leave for primary caregivers.
• Employer-paid life insurance.
• Optional short-term and long-term disability, accident, and hospital indemnity benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed