Community Manager (Bilingual English/Spanish)

AP MAX INC• Remote, US,

2h•$25 - $30

About The Position

HelloWellness is seeking a proactive, creative, and experienced Community Manager to build, grow, and maintain meaningful connections in its online communities. The role focuses on managing the HelloWellness Facebook Group and supporting engagement and growth in the HelloWellness app community. The Community Manager creates an active, welcoming online experience, encourages participation, and helps members connect and return regularly. The position manages daily community activity, welcomes members, responds to general questions using approved brand information, moderates discussions, and helps uphold community guidelines. It also develops community-specific content, maintains a content schedule, supports engagement initiatives, tracks activity and feedback, and shares weekly updates and recommendations. Content must follow brand guidelines and receive appropriate approval before publication. Medical inquiries, sensitive concerns, complaints, product concerns, and issues requiring specialized guidance must be escalated to the appropriate team. The Community Manager reports to the Social Media Manager and Director of Partnerships and collaborates with creative, marketing, compliance, and support teams as needed. This is an ongoing, part-time opportunity; the role may have the possibility of transitioning to full-time as the communities and team expand. Applicants must be legally authorized to work in the United States without current or future employment visa sponsorship.

Requirements

Previous experience managing online communities, Facebook Groups, or community-based apps.
Strong written communication and interpersonal skills.
Experience creating engaging social media and community content.
Familiarity with wellness, fitness, or health-related brands.
Strong understanding of community engagement and moderation.
Ability to create meaningful conversations and encourage participation.
Highly organized, proactive, and comfortable working independently.
Experience coordinating with graphic designers or creative teams.
Familiarity with community engagement metrics and reporting.
Comfort following brand guidelines and content approval processes.
Legally authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Experience growing and engaging wellness or fitness communities.
Experience managing communities within mobile apps or membership platforms.
Familiarity with community challenges, engagement campaigns, and member retention initiatives.
Experience working with brands that require careful review of health-related messaging.

Responsibilities

Manage daily activity in the HelloWellness Facebook Group and support day-to-day engagement in the HelloWellness app community.
Review Facebook Group membership requests, welcome new members, and encourage participation.
Monitor posts, comments, and discussions; moderate content, remove spam, and enforce community guidelines.
Respond to member questions and comments using approved brand information and messaging; direct members to appropriate resources or support channels when needed.
Create conversations, discussion prompts, polls, wellness tips, FAQs, announcements, and other engagement opportunities for the Facebook Group and app.
Maintain an organized community content schedule and coordinate visual assets with the graphic designer when needed.
Submit community content and creative materials to the Social Media Manager for approval before publishing.
Support approved community growth and engagement initiatives, including challenges, themed discussions, and activities; encourage meaningful member interactions and retention.
Monitor community interests, recurring questions, engagement trends, and feedback; identify opportunities to improve member experience and introduce approved app features and activities.
Escalate sensitive questions, complaints, medical inquiries, product concerns, and other matters requiring additional guidance.
Track community activity, member growth, engagement, and participation; maintain organized records of feedback and recurring questions.
Provide weekly updates on Facebook Group and app community activity, and share insights, content ideas, and recommendations with the Social Media Manager and Director of Partnerships.