Bilingual (Spanish/English) School Operations Manager

KIPP New Jersey • Newark, NJ

4d • Hybrid

About The Position

KIPP New Jersey is part of the Knowledge Is Power Program network of free, open-enrollment, college-preparatory public schools. The School Operations Manager manages student information systems, student and family records and compliance, student recruitment, registration, attendance, and enrollment, while providing excellent communication and customer service to families and visitors. The SOM creates, owns, and executes projects supporting these responsibilities and school-wide operations, and reports directly to the Director of School Operations.

This hybrid role typically works on-site two days per week and remotely three days per week. Teammates must live within commuting distance of Newark, NJ; Camden, NJ; or Miami, FL. Candidates able to work from the Newark office are preferred. The salary range is $60,000–$85,399, with individual compensation determined by factors including experience, qualifications, education, skills, training, and market conditions.

Requirements

• Proficiency in Microsoft Office, specifically Excel.
• Database management and reporting skills.
• Strong written and oral communication skills.
• Strong interpersonal and organizational skills, with meticulous attention to detail.
• Excellent customer-service skills and a commitment to supporting families and children.
• Ability to work collaboratively on team projects.
• Ability to remain calm and solutions-oriented in high-stress situations.
• Commitment to ensuring teachers and students have what they need to be successful.
• Ability to proactively identify and solve problems and anticipate challenges.
• Ability to identify inefficiencies and develop creative solutions.
• Ability to develop and manage multiple projects simultaneously and work comfortably with ambiguity.
• Ability to troubleshoot and manage high-stress situations with a calm, positive demeanor.
• Must live within commuting distance of Newark, NJ; Camden, NJ; or Miami, FL.

Nice To Haves

• Previous experience in a customer-service-oriented role.
• Previous experience in an educational or nonprofit setting.

Responsibilities

• Coordinate student registration, transfers, withdrawals, student-record maintenance, and family engagement.
• Respond to registration and student-record inquiries; verify student enrollment for local or state agencies as required.
• Prepare student transfers and correspondence; receive transcripts and verify home addresses for incoming students.
• Serve as custodian of student records, manage retention and regulatory compliance, and transfer and receive student files.
• Manage progress reports, report cards, attendance and behavior reports, transcripts, and related student files.
• Publicize and attend student recruitment events and manage enrollment processes for new students.
• Collect and maintain compliance documents and enrollment files for incoming, current, and transferring students, coordinating with regional offices and school-operations staff to ensure accuracy and compliance.
• Build trusting relationships with families, support the school and students’ best interests, and engage with families considering transferring out, escalating concerns as needed.
• Maintain the Student Information System and manage student data and tier 1 data inquiries.
• For high school, manage and coordinate KIPP Through College supports for students who have transferred out.
• Build and implement enrollment and supply-management plans, including events, family communications, inventory, and ordering.
• Manage student transportation systems, including school-based busing and bus tickets, and support special education transportation communication and monitoring for students eligible based on IEPs.
• Manage school-wide nutrition-document collection, including applications and verifications, and oversee fee-collection plans.
• Develop and execute project plans for school-wide operations such as technology, testing, nutrition, special events, and field trips.
• Create and implement family survey plans and parent-engagement strategies and events.
• Serve as a primary information source for families by preparing all-calls, newsletters, and other communications; develop marketing and messaging materials for visitors, teacher recruits, and families.
• Manage incoming and outgoing paperwork for students and families.
• Manage any part-time employees supporting school operations and ensure administrative tasks are completed and office information is accurate and up to date.
• Liaise with vendors who interface with families, including Food and Nutrition and Transportation.
• Act as a liaison among parents, students, and staff, using exemplary customer service to engage stakeholders and build relationships.
• Develop and implement attendance incentives and interventions, make daily calls to families of absent students, and address family concerns related to attendance.
• Track attendance, support accurate staff attendance entry, and collaborate with the Student Support Team to identify students needing additional support and develop plans.
• Maintain communication with families and staff to resolve attendance issues and lead weekly chronic absenteeism meetings.

Benefits

• Medical, dental, and vision benefits.
• Optional participation in the KIPP NJ 403b retirement plan, including matching contributions.
• Organization-issued laptop.
• Generous time-off policy.
• Up to 12 weeks of fully paid parental leave for primary caregivers.
• Employer-paid life insurance.
• Optional ancillary benefits, including short-term and long-term disability, accident, and hospital indemnity coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed