School-Based Navigator

Centerstone•Chattanooga, TN

2d•$16 - $22

About The Position

The School-Based Navigator (SBN) serves as a liaison among schools, families, and Centerstone. The role facilitates students’ access to behavioral health services, supports intake and insurance processes, and promotes continuity of services through collaboration with internal teams and community partners. The SBN conducts activities in alignment with regulatory standards, person-centered practices, and Centerstone’s mission. The position includes responding to referrals, helping families navigate insurance and funding, arranging intake appointments, maintaining accurate intake and clinical documentation, and supporting compliance requirements. The SBN also connects families with community resources and crisis services when indicated, follows privacy and ethical standards, and contributes to program operations, quality, and professional development.

Requirements

High school diploma or GED.
Understanding of mental health systems and school-based service models.
Strong interpersonal, organizational, and communication skills.
Proficiency in documentation, electronic records, and telephonic engagement.
Knowledge of community resources and ability to coordinate support services.
Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
Completion of New Hire Orientation at the beginning of employment.
Completion of required training, including Relias, at the beginning of employment and annually thereafter.
Current driver’s license, acceptable driving record, and current auto insurance.

Responsibilities

Receive and respond to referrals from assigned schools within three business days, initiate family contact, and document actions.
Assist families with Medicaid eligibility screening and applications, verify private insurance benefits, and screen for alternative funding when needed.
Schedule intake appointments with school-based therapists or refer students to appropriate access points if they are not eligible for school-based services.
Ensure intake and compliance documentation is complete, accurate, and properly filed electronically.
Collaborate with Billing, Health Information Management (HIM), Quality, and other teams to complete non-billable regulatory tasks within required timelines.
Answer incoming calls and make and document non-billable calls on behalf of school-based staff; maintain accurate clinical records.
Conduct ongoing insurance checks and support paperwork updates to maintain eligibility and access to care during treatment.
Partner with schools and community agencies to connect families with appropriate support, including crisis services when indicated.
Follow organizational privacy, confidentiality, and security policies and applicable professional ethics.
Follow operational guidelines and contribute to program quality through routine self-evaluation and adherence to CARF-aligned standards.
Participate in required training, team meetings, and continuous improvement initiatives.
Perform other duties as assigned.