Scheduling Specialist - GYN Oncology Services

Mercy Health BSMH•Toledo, OH

3d•Onsite

About The Position

Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people in mind, body, and spirit through exceptional patient care. They seek individuals committed to values of compassion, human dignity, integrity, service, and stewardship. This role is for a Scheduling Specialist at St. Vincent Medical Center Medical Office Building 1.

Requirements

High school diploma or equivalent (required)
Experience with data entry (preferred)
Typing (45-50) WPM (preferred)

Nice To Haves

Associate degree in business, Healthcare, or related field (preferred)
Combination of post-secondary education and experience in lieu of degree will be considered.

Responsibilities

Coordinates and schedules patient testing or procedures, interacting with physician offices, other healthcare providers, and departments to ensure timely scheduling.
Obtains scheduling orders, instructs patients on necessary preparations, and enters data into the hospital computer system.
Gathers, updates, and maintains daily records of scheduled patients.
Communicates with patients, physicians, precertification, and other appropriate departments regarding scheduling and payer information.
Maintains statistical data for the department supervisor to determine scheduling volume, patient types, and procedure numbers.
Gathers and interprets complex patient data from physician offices and/or patients for scheduling tests, surgical procedures, and pre-certification.
May be responsible for pre-registration of self-scheduled patients.
Provides hospital-approved instructions to physician office staff and/or patients regarding test preparation and answers related questions.
Enters patient scheduling information into the computer, updates demographic and insurance information, and provides pre-registration forms.
Serves as a resource for resolving testing/procedure discrepancies and finding solutions to patient testing and scheduling problems.
Obtains approval for non-routine appointment scheduling from designated contract or supervisor.
Checks for medical necessity for patients at the time of scheduling.
Works with departments to schedule stat patients and coordinates scheduling with multiple facilities or departments.
Compiles and prepares statistical data as requested.
Performs other assigned duties such as filing, photocopying, and relaying data.
Promotes a strong customer focus and handles all calls with professionalism.