Scheduling Specialist - GYN Oncology Services

Mercy Health•Toledo, OH

3d•Onsite

About The Position

Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people in mind, body, and spirit through exceptional patient care. They seek individuals committed to values of compassion, human dignity, integrity, service, and stewardship. This role is for a Scheduling Specialist within St. Vincent Medical Center Medical Office Building 1, specifically for GYN Oncology Services.

Requirements

High school diploma or equivalent (required)
Experience with data entry (preferred)
Typing (45-50) WPM (preferred)

Nice To Haves

Associate degree in business, Healthcare, or related field (preferred)
Combination of post-secondary education and experience in lieu of degree will be considered.

Responsibilities

Coordinates and schedules patient testing or procedures, interacting with physician offices, other health care providers, and departments to ensure timely scheduling.
Obtains scheduling orders, instructs patients, and enters data into the hospital computer system.
Gathers, updates, and maintains daily records of scheduled patients.
Demonstrates knowledge of provider and non-provider payers and communicates this information to patients, physicians, precertification, and other appropriate departments.
Maintains statistical data for department supervisor regarding scheduling volume, patient types, and number of procedures.
Gathers and interprets complex patient data from physician offices and/or patients to schedule testing, surgical procedures, and pre-certifications.
May be responsible for pre-registration of self-scheduled patients.
Provides hospital-approved instructions to physician office staff and/or patients regarding test preparation and answers related questions.
Enters patient scheduling information into the computer, updates patient demographic and insurance information, and provides pre-registration forms.
Serves as a resource for resolving testing/procedure discrepancies and finding solutions to patient testing and scheduling problems.
Obtains approval for non-routine appointment scheduling from designated contract or supervisor.
Checks for medical necessity for patients at the time of scheduling.
Works with departments to schedule stat patients and coordinates scheduling with multiple facilities or departments for outpatients.
Compiles and prepares statistical data as requested.
Performs other duties such as filing, photocopying, and relaying data as assigned.
Promotes a strong customer focus and handles all calls with professionalism.