Oncology Scheduling Specialist Per Diem

Banner Health•Mesa, AZ

1d•Onsite

About The Position

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career or supplement it with Banner Health. As a Oncology Scheduling Specialist, you'll apply your excellent customer service skills to schedule initial and follow-up appointments for our cancer patients. Your role is fast-paced as we see a high volume of patients daily, so it will be important that you apply your critical thinking skills and ability to adapt to quickly. If you are ready to be part of providing patients a good experience throughout their cancer journey, apply now! We are seeking candidates who can work Day shift 8:00 AM - 5:00 PM. Five days per week between Monday - Saturday

Requirements

High school diploma/GED or equivalent working knowledge.
Two years of scheduling experience in a physician’s office or hospital.
Excellent communication, organizational and problem-solving skills.
Proficient with commonly used office software.
Ability to use software typically used for medical practice management and scheduling.

Nice To Haves

Medical terminology may be required for some assignments.
Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred.
Bi-lingual in Spanish may be preferred for some assignments.
Additional related education and/or experience preferred.

Responsibilities

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.
Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
Provides patients with information, pre and post-test instruction, provides location of appointment and directions.
Answers questions as necessary within guidelines and protocols.
Refers questions to clinical staff as appropriate.
Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels.
Anticipates patient and provider needs and responds accordingly.