Oncology Scheduling Specialist

LAKE REGION HEALTHCARE CORPORATION•Fergus Falls, MN

1d•$20 - $31•Onsite

About The Position

The Oncology Scheduling Specialist welcomes patients to our organization in a courteous, friendly, and helpful manner. They will exhibit proficient and professional communication skills with patients, families, co-workers, and physicians. Exhibits comprehensive knowledge of resources within the clinic and community to provide optimum care to patients and their families. Responsible for provider scheduling, infusion appointments, inpatient and outpatient appointments (including but not limited to chemotherapy treatments, other infusions), internal & external referrals, assisting with prior authorization, precertification, and referral processes to ensure maximum benefit coverage. Provides basic patient education on scheduled procedures. Will also assist with Medical Oncology and Radiation Oncology scheduling, and other duties as assigned. This position is intended to provide flexible, cross-trained administrative support across key scheduling functions within the Cancer Center, helping ensuring continuity of patient access and smooth daily operations.

Requirements

High school diploma or equivalent required.
Basic math, keyboard/typing skills, proficient, and professional communication skills, both verbal and written required.
Excellent patient experience skills.
Successful completion of the pre-employment health screening process required.
Must be able to attend the work site per schedule.

Nice To Haves

Graduation from MA, or experience in Medical Terminology preferred, but not required.
Basic word processing and spreadsheet management skills preferred.

Responsibilities

Provides courteous, professional service to patients in person and by phone, ensuring patient needs are addressed throughout their visit.
Schedules, reschedules, and coordinates appointments and procedures for multiple providers and Cancer Center service lines.
Collects and verifies patient, insurance, and treatment information to support accurate scheduling and care coordination.
Maintains provider and infusion schedules, communicating updates and changes as directed by providers, coordinators, or management.
Ensures operational efficiency and compliance by maintaining scheduling equipment and adhering to HIPAA privacy and security regulations.