Scheduling Specialist - Virtua Reconstructive Orthopedics

Virtua Health

1d•$19 - $28•Remote

About The Position

The Scheduling Specialist for Virtua Reconstructive Orthopedics Patient Access Center administratively coordinates and monitors patients throughout their experience, including scheduling appropriate appointments, documenting activity, and coordinating insurance in a fast-paced virtual call center. The role is the first-line administrative contact for patients and provides timely, concierge-like service and access to care. The specialist works with clinical staff to coordinate appointments, supports departmental customer-service goals, schedules future appointments, logs daily activity as requested, and helps resolve logistical or clerical issues related to patient appointments. The position follows management protocols and provides administrative support to the clinical team as needed.

Requirements

High school diploma or GED.
At least one year of work experience in customer service.
Experience working with Navinet, ECW, and EPIC.

Nice To Haves

Knowledge of medical terminology.
One year of experience working in a multispecialty group practice or healthcare system.
One year of experience in insurance authorizations.

Responsibilities

Determine patients’ needs, schedule or cancel appointments, and refer patients to the appropriate staff member.
Provide professional customer service by obtaining and verifying demographic and insurance information.
Maintain and update physician schedule information to ensure patients are scheduled appropriately.
Enter new-patient demographics and update patient information in the computer system to maintain accurate front-desk and billing records.
Obtain insurance information and documentation.
Accurately document all actions taken in patient accounts.
Coordinate patients’ administrative experience through appointment scheduling.
Enter data and documentation in the patient health database and practice logs.
Provide administrative support to the clinical team regarding correspondence, patient records, and documentation.
Interact professionally with employees, customers, and suppliers.
Contribute effectively as a team member and coordinate work with colleagues and management while working independently.
Maintain confidentiality and comply with HIPAA guidelines and regulations.
Maintain regular and punctual attendance.
Complete additional projects and duties as assigned by the manager.
Prepare task logs of daily activity as requested by management.
Assist with logistical or clerical resolution of appointment-related problems.