Scheduling Specialist - MountainView Orthopedics

Community Health Systems • Las Cruces, NM

17h

About The Position

The Scheduling Specialist manages and optimizes scheduling for patients and physicians’ offices within a hospital or medical facility. The role coordinates appointments, procedures, and treatments across departments to support efficient resource use and high-quality patient care. Serving as a liaison among patients, medical staff, and administrative teams, the specialist ensures timely and accurate scheduling while providing excellent customer service.

The position operates within a facility whose stated hours are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. The job posting does not explicitly specify the position’s work location type.

Requirements

• 0–2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations preferred.
• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills, including the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills for interacting with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Applicants must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Schedule patient appointments for consultations, tests, procedures, and follow-ups, allocating time and resources appropriately.
• Notify patients about appointment confirmations, cancellations, and rescheduling, and provide necessary information and instructions.
• Enter and update patient information in electronic health records or scheduling systems accurately.
• Coordinate with medical staff to align appointments with clinical priorities and optimize provider schedules.
• Track cancellations and no-shows, arrange timely rescheduling, and minimize disruptions.
• Provide administrative support, including answering calls, managing referrals, and coordinating patient files.
• Receive orders from the Order Facilitator and review them for validity and completeness.
• Ask patients questions required for specific tests and provide procedure preparation or instructions.
• Prioritize work, including timely processing of STAT orders.
• Notify ordering offices when unable to contact their patients to schedule procedures.
• Offer alternative scheduling options to accommodate patient preferences and medical needs.
• Communicate with physicians, nurses, and other medical professionals to ensure appointments meet clinical priorities and patient needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Optional benefits such as pet insurance, identity protection, and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed