Scheduling Specialist - MountainView Orthopedics

Community Health Systems Professional Services Corporation • Las Cruces, NM

8h

About The Position

The Scheduling Specialist manages and optimizes scheduling for patients and physicians’ offices within a hospital or medical facility. The role coordinates appointments, procedures, and treatments across departments to support efficient use of resources and high-quality patient care. Acting as a liaison among patients, medical staff, and administrative teams, the specialist ensures timely, accurate scheduling and provides excellent customer service.

The position also handles order review, patient instructions and preparation for procedures, STAT orders, referrals, patient records, cancellations, and rescheduling. It requires regular and reliable attendance and compliance with organizational policies and standards. Hours of operation are Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m.

Requirements

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills, including the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills for interacting with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Must be authorized to work in the United States for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field.
• 0–2 years of experience in medical scheduling, administrative support, or customer service.
• 0–2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations.
• Knowledge of medical terminology.

Responsibilities

• Schedule patient consultations, tests, procedures, and follow-up appointments, allocating time and resources appropriately.
• Notify patients of appointment confirmations, cancellations, and rescheduling, and provide necessary information and instructions.
• Enter and update patient information accurately in electronic health records or scheduling systems.
• Coordinate with medical staff to align appointments with clinical priorities and optimize provider schedules.
• Track cancellations and no-shows, arrange timely rescheduling, and minimize disruptions.
• Provide administrative support, including answering calls, managing patient referrals, and coordinating patient files.
• Receive orders from the Order Facilitator and review them for validity and completeness.
• Ask patients questions required for specific tests and provide procedure preparation or instructions.
• Prioritize work efficiently, including timely processing of STAT orders.
• Notify ordering offices when unable to contact their patients to schedule procedures.
• Offer alternative scheduling options to accommodate patient preferences and medical needs.
• Communicate with physicians, nurses, and other medical professionals to schedule appointments according to clinical priorities and patient needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Medical, dental, vision, and life insurance coverage
• Generous paid time off and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement for eligible roles
• Student loan assistance for eligible roles
• Employee rewards and recognition programs
• Voluntary benefits including pet insurance, identity protection, and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed