Scheduling Specialist - Neurology Clinic

Community Health Systems Professional Services Corporation • Mountain Brook, AL

1d

About The Position

The Scheduling Specialist manages and optimizes scheduling for patients and physician offices within a hospital or medical facility. The role coordinates appointments, procedures, and treatments across departments to support efficient use of resources and high-quality patient care. As a liaison between patients, medical staff, and administrative teams, the Specialist ensures timely and accurate scheduling while providing excellent customer service.

Requirements

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills, including the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Authorized to work in the United States for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field.
• 0–2 years of experience in medical scheduling, administrative support, or customer service.
• 0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations.
• Knowledge of medical terminology.

Responsibilities

• Schedule patient appointments for consultations, tests, procedures, and follow-ups, allocating time and resources appropriately.
• Notify patients about appointment confirmations, cancellations, or rescheduling and provide relevant information and instructions.
• Enter and update patient information accurately in electronic health records or scheduling systems.
• Coordinate with medical staff to align appointments with clinical priorities and optimize provider schedules.
• Track cancellations and no-shows and arrange timely rescheduling.
• Provide administrative support, including answering calls, managing patient referrals, and coordinating patient files.
• Receive orders from the Order Facilitator and verify that they are valid and complete.
• Ask patients questions required for specific tests and provide procedure preparation instructions.
• Prioritize work, including timely processing of STAT orders.
• Notify ordering offices when unable to contact their patient to schedule procedures.
• Offer alternative scheduling options to accommodate patient preferences and medical needs.
• Communicate with physicians, nurses, and other medical professionals to schedule appointments based on clinical priorities and patient needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits, including pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed