Scheduling Manager
About The Position
The Scheduling Manager manages daily scheduling operations and administrative functions, supporting scheduling for Inter-Con’s security guards. The role supports client requests for additional services and changes, coordinates with officers and field supervisors to address scheduling gaps, and provides updates to operations leadership on staffing and client issues. The position also develops and implements initiatives to improve scheduling operations across California, uses available systems to optimize scheduling and reduce costs, coordinates with recruiting, scheduling, and dispatch, and compiles reports for JPMC. The position reports to the Director of Operations. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- At least 1 year of scheduling experience.
- Experience with the MS Office Suite.
- Excellent customer service skills.
- Ability to interact within Inter-Con’s corporate environment and communicate effectively with all levels of management.
- Ability to work effectively in a fast-paced environment and meet strict deadlines.
- Excellent time-management, organization, and multitasking skills.
- Team-oriented approach, business maturity, enthusiasm, and a positive work attitude.
- Sense of urgency.
Nice To Haves
- Experience with Salesforce.com.
- A college degree is strongly desirable.
Responsibilities
- Manage daily scheduling operations and administrative functions.
- Support client requests for additional services and change requests.
- Communicate efficiently with officers and field supervisors to address gaps in scheduled hours.
- Provide frequent updates to the Operations Manager and Senior Director about potential issues with scheduled hours, staffing deficiencies, and client requests.
- Develop and implement project plans for strategic initiatives to improve scheduling capabilities and responsiveness across California.
- Use available systems to optimize scheduling and reduce operational costs.
- Coordinate with recruiting, scheduling, and dispatch regarding top grades and new-hire training.
- Collect and compile data for JPMC monthly and quarterly reports.
Benefits
- Training intended to support success in the role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
