Scheduling Manager (88517)

Inter-Con Security Systems • Pasadena, CA

3d

About The Position

Inter-Con Security Systems, Inc. is a global security company founded in 1973 that provides physical security services to government and commercial customers. The Scheduling Manager, also referred to in the posting as Manager of Scheduler/Admin, supports scheduling operations for the company’s security guards. The role reports to the Director of Operations and works with a growing team. Inter-Con offers training to support the employee’s success.

Requirements

• At least 1 year of scheduling experience.
• Experience with the MS Office Suite.
• Excellent customer service skills.
• Ability to interact within Inter-Con’s corporate environment and communicate effectively with all levels of management.
• Ability to work effectively in a fast-paced environment and meet strict deadlines.
• Excellent time-management, organization, and multitasking skills.
• Team player with business maturity, enthusiasm, and a positive work attitude.
• Sense of urgency.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Near and far vision for reading correspondence and using a computer, and acute hearing for phone and counter service to the public.

Nice To Haves

• Experience with Salesforce.com.
• A college degree is strongly desirable.

Responsibilities

• Manage daily scheduling operations and administrative functions.
• Support client requests for additional services and schedule changes.
• Communicate promptly and efficiently with officers and field supervisors to address gaps in scheduled hours.
• Provide frequent updates to the Operations Manager and Senior Director about potential issues with scheduled hours, staffing deficiencies, and client requests.
• Develop and implement project plans for strategic initiatives to improve scheduling capabilities and responsiveness across California.
• Use available systems to optimize scheduling and reduce operational costs.
• Coordinate with recruiting, scheduling, and dispatch regarding top grades and new-hire training.
• Collect and compile data for monthly and quarterly JPMC reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed