Scheduling Lead / Supervisor - Chicago, IL
About The Position
Three Birds. One Mission. brings together Blue Bird Day, Eyas Landing, and Merlin Day Academy to deliver collaborative, evidence-based, and compassionate care for children and adolescents ages 0–21 through therapeutic, educational, and diagnostic services. The Scheduling Lead / Supervisor is an experienced, organized, and people-focused leader who helps lead scheduling operations. The role combines team management, healthcare administration, and process improvement with a commitment to outstanding client service. The position is based in Chicago, Illinois, and is hybrid, with 2–3 onsite days per week. The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with no evenings or weekends. The total compensation package is valued between $60,000 and $65,000. The posting does not provide a specific annual salary range. Benefits include medical, dental, and vision insurance; life and disability insurance; a flexible spending account; employee assistance programs; paid time off and holidays; continuing education and approved CEUs with annual reimbursement increases; professional advancement opportunities; mentorship and student-supervision opportunities; and a 401(k) with company matching. Annual merit-based increases are also offered.
Requirements
- Advanced Excel proficiency.
- Ability to lift at least 35 pounds, including technology equipment and printer paper.
- Ability to sit in an office chair for extended periods and alternate between sitting and standing to perform administrative tasks.
- Ability to use hands and arms to prepare for and perform administrative tasks.
- Ability to use a keyboard, desktop computer, and iPad to complete scheduling and billing documentation and tasks.
- Ability to communicate effectively by phone in mid-level background noise.
- Close vision, distance vision, depth perception, and ability to adjust focus.
- Internal candidates must have been employed by Eyas Landing or Blue Bird Day for at least one year.
- Internal candidates must be in good standing and receive a Meets or Exceeds Expectations rating for most competencies in their performance review.
Nice To Haves
- Healthcare or business management experience.
- Medical scheduling or billing experience.
Responsibilities
- Provide team leadership for scheduling, intake, and administrative tasks.
- Oversee daily administrative operations, including scheduling, referral intake, insurance verification, and claims submission.
- Maintain compliance with company policies, payer requirements, and state and federal regulations.
- Provide onsite support 2–3 days per week.
- Collaborate across departments to improve workflows, service quality, and operational efficiency.
- Contribute ideas and participate in department or all-staff meetings.
- Seek out leadership and mentorship opportunities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible Spending Account (FSA)
- Employee assistance programs
- Paid time off
- Seven paid holidays and one floating holiday
- Continuing education and approved CEUs, with annual reimbursement increases
- Professional advancement opportunities
- Mentorship and student-supervision opportunities
- 401(k) retirement plan with company match: dollar-for-dollar for the first 3% and $0.50 per dollar up to an additional 2%
- Annual merit-based increases
- Flexibility for new parents (details not specified)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
