Workplace Experience Supervisor - Chicago, IL

CBRE HV•Chicago, IL

6d•Onsite

About The Position

This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth. About the Role: As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to comprehend and interpret and action instructions.
Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
Apply a high level of attention to detail as well as strong verbal and written skills.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Extensive organizational skills with a strong inquisitive mindset

Responsibilities

Coordinate and manage the team's daily activities.
Establish work schedules, assign tasks, and cross-train staff.
Maintain records of costs incurred by workplace team activities.
Review invoices as needed.
Respond to customer requests and complaints about the experience services department.
Approve client materials.
Ensure materials align with brand guidelines.
Maintain the integrity of databases and other digital tools associated with service delivery.
Develop and maintain vendor partnerships with the intention of cost-saving efforts.
Assist with negotiations for contract services.
Confirm that all vendors have current proof of insurance and contractual documentation.
Deliver a world-class orientation experience to new employees.
Establish new techniques to ensure the team can meet its objectives.
Always enforce safety standards with employees, clients, and vendors.
Assist in the completion of the Service Business Continuity plan.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Has a direct impact on the team objectives as well as the objectives of related teams.
Ensure personal and team outcomes have a positive impact on customer objectives.
Lead by example and model behaviors that are consistent with CBRE RISE values.
Guide team through the application of basic knowledge of practices and procedures.
Work to build consensus.