Security Shift Supervisor - Chicago, IL

Titan Security Group•Chicago, IL

9h•$24 - $25•Onsite

About The Position

The Security Shift Supervisor oversees daily security operations, access control, shift safety routines, and emergency response across a tower, multi-level valet parking facilities, and outdoor plaza areas. The role maintains a visible, professional guard force and supports physical security, life safety compliance, and operational excellence at a high-profile downtown Chicago property with corporate tenants, retail, and a public plaza. The supervisor leads security officers, handles escalated issues and emergencies, supports staffing and training, reviews records and incident reports, and maintains operational procedures. The position also carries out site security duties such as access control, visitor management, CCTV monitoring, patrols, incident documentation, and customer service for tenants and visitors.

Requirements

At least 2 years of continuous supervisory experience.
High school diploma or GED.
3 years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state; driver’s license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number for contact.
Ability to stand for extended periods and lift, push, and/or pull at least 50 pounds.
Ability to perform interior and exterior foot patrols and assigned duties in inclement weather.
Ability to stand, sit, or walk for extended periods.

Nice To Haves

Bilingual language skills.

Responsibilities

Lead, direct, and motivate on-duty security officers to ensure adherence to company policies, post orders, and safety guidelines.
Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff technical and professional skills through performance management, coaching, and recognition.
Support a respectful and positive work environment.
Coordinate or conduct site-specific, client-specific, and annual refresher training in accordance with Titan’s training standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders for staff emergency reference.
Train and qualify for assigned posts and maintain practical knowledge of general, specific, and emergency post instructions.
Maintain access control procedures set by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor facility security cameras.
Respond to incidents, including property emergencies.
Conduct general patrols of the property, including stairwells and exterior areas, when required.
Assist tenants and visitors with directions and general business information.
Accurately document property damage, unusual occurrences, equipment malfunctions, and other relevant information for building and Titan management.
Maintain clear, accurate logs related to people and property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.